If you like puzzles, and like to travel the world, this position is for you. Our customers are among the largest companies in the world, and each has a unique infrastructure and web application base. They share a common challenge in that they all need tools to enable desktop management in the modern web application environment.
As a Senior Field Engineer, you will be part of the team responsible for ensuring our customers successfully implement solutions based on Browsium products. You will be responsible for assessing customer needs, defining the scope of work, and delivering the services. You will work remotely to evaluate and diagnose the environment, providing a basic expected scope of work. From there you will work with the customer either remotely or, more likely, onsite to implement Browsium solutions - often in some very cool locales. Additionally, you will be called on to assist global partners in supporting their customers and serve as a resource for those needing an extra level of our specialty expertise.
A core part of this role is problem solving – understanding the puzzle. Our customer scenarios are complex, rarely documented, and often utilize legacy technology that is many generations old. Our products provide a rich set of tools for solving their problems, but need an expert to break down the problem, isolate the issues, and create the solution.