With our Coveo for Salesforce solutions, we engage with customer service to deliver the front-line intelligence needed to improve business performance and enable customer self-service that will drive call deflection and customer satisfaction. We create significant financial value and business transformation with every customer.
To sustain the super-fast growth we are experiencing, we are looking for a highly-skilled Salesforce Certified Developer to design, implement, deploy and configure our solutions and enhance their power in our customer’s environment. This is a virtual role but East coast is preferred.
The job
In a few words: Use your Salesforce Development skills to implement a technology that will enable our customer’s agents and customers to tap in the company’s knowledge. We warn you: it will be no simple task… Coveo has game-changing features out-of-the-box, but you will need great business acumen and technical skills to configure it perfectly to our customer’s environment. We are not talking about the color of the UI here: indexing billions of documents in hundreds of different systems and deliver search results that are relevant within the agent console in less than a second brings its own particular challenges.
But that’s what you’ve been doing since college, eh? (Yes, we are a Canadian company…) Well specifically, here’s what we’ll count on you and the team to do:
- Deploy the solution so it integrates within Salesforce and connects with the systems in place seamlessly: that means usually most of the content is in the cloud but a customer can have a mix of both…
- Configure it so it consolidates information and make sure features, functionalities and plug-ins work properly and above customer’s expectations…
- Sometimes the customer will want to index a system that is not out-of-the-box for Coveo: you’ll have to dig into the API and work your way to fulfill it.
- You might want to work with the customer on a first fine-tuning of the relevance rankings so that the list of results is contextualized for the agents and customers.
- Since you know it’s all about adoption, you will make sure the implementation is intuitive and easy to use for the end user and that the customer’s specs are overachieved.