JOB SUMMARY:
The Production Support Engineer position at Verge Solutions fulfills a critical role in the support of best-in-class SaaS software used within the health care industry. They assist in maintaining the overall quality of the user experience by analyzing, troubleshooting, and resolving defects and performance issues that occur in production environments.
- Collaborate concisely and constantly with Account Management team to triage, prioritize, and resolve production defects
- Triage potential defects and performance issues reported by clients
- Provide technical insight to internal and external customers
- Create and execute automated tests that validate application functional and performance requirements
- Work as part of a team to develop, test, and maintain multi-tier enterprise applications