Microsoft CRM Application Manager at AkzoNobel (Arnhem, Nederland)

A challenging leadership role for a true expert in Application Management and Customer Relationship Management (CRM)

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals. Calling on centuries of expertise, we supply industries and consumers worldwide with innovative products and sustainable technologies designed to meet the growing demands of our fast-changing planet.

Our Shared Services Center delivers outstanding support for our businesses worldwide. You will be part of the Global Application Services (AS) within the AkzoNobel IM organization. Global AS works with business and IT partners to develop, maintain and enhance Business Applications based on global processes, policies and tooling.

Your mission in this role is to lead several Microsoft CRM applications and act as a gatekeeper ensuring a high quality of delivery, promote and follow our governance procedures. This involves managing applications on a daily basis and implementing small changes, supporting demand management and projects, developing common IM solutions for the BA's with common processes and an overall application strategy.

Does this match your proven track record? Are you a serious professional with up to date knowledge of the field of MS Dynamics and the ability to apply this to AkzoNobel’s functional requirements and business objectives? Do you embody a positive, proactive, enthusiastic and self-motivated approach to ensuring the required quality of system performance and solutions? If you can do all this and more, we invite you to apply for the position of

Microsoft CRM Application Manager

Working from our office in Arnhem, the Netherlands, you and your team keep systems up and running and monitor the overall performance of the application. You will manage and plan the entire life cycle of the Applications with solution architects and business application owners.

In terms of Projects you work closely with all stakeholders to collect information, perform analysis and present findings for higher-level decision-making. You then drive project activities, manage project risks and documentation, identify issues and take corrective actions when necessary, in line with AkzoNobel methods.

You also work closely with colleagues in our Shared Service Centers application teams and suppliers, providing global support to end users in order to assure the system is used effectively as well as efficiently.

Above all, you have a proven ability to make the translation from business process into technical and functional specifications, for example legal processes into a supporting system.

You achieve all this within a dynamic, multinational and multicultural company that is committed to your personal and professional development.